Domain Name Renewals and Transfers FAQ

Information about Domain Transfers & Renewals

On this page:

• How do I renew my domain?
• I lost my username and/or password. How can I retrieve it?
• How can I check the status of my transfer? How do I re-send the admin approval email?
• My transfer got denied by my previous registrar. Can I resubmit it?

How do I renew my domain?

1. Follow the 3 Steps on the Renew Domain Page.

Note: The information currently contained in your domain will remain the same prior to, during and after the transfer. Once the domain has successfully transferred to this system, you may begin using the online management system to make any changes you like.

I lost my username and/or password. How can I retrieve it?
If you have forgotten your username and/or password for the domain you registered, you can request it via email.

Visit the LowPriceDomains.com site. There is a "Forgot your Password?" section, where you can enter your email address. We will email your username and password immediately.

IMPORTANT- Depending on your mail system, it may take some time to receive, usually no longer than 15 minutes. You must enter the email address you used at the time of registration. If you have forgotten the username and password, AND your email address is incorrect or out of date, you will have to provide the last 4 digits of the credit card used to register the name. Also provide the new, correct email address so that we can update your info and send your username and password.

If you have forgotten your username and password, AND your email address is incorrect or out of date, AND you cannot verify your credit card information, you will be asked to provide proof of ownership and identity.

We will first need a written request to provide access to the domain. Accompany this request with a valid photo ID (passport, drivers license, etc.) If the domain is registered to a company, we will need the signatory page of the articles of incorporation for that company. All of this information is required for security reasons. If you cannot provide any or all of this information, you will not be able to get access to this domain. Please fax all of this information to itsyourdomain.com (the Domain Registraton company) at (847) 895-4123. Include your contact information (email and phone), so that they may verify the information's validity.

How can I check the status of my transfer? How do I re-send the admin approval email?
Please contact us at support @ websitesource.com and ask for a status report on your domain transfer order through LowPriceDomains.com (Website Source Hosting sister company).

My transfer got denied by my previous registrar. Can I resubmit it?
Yes, please contact us at support @ websitesource.com and request that we re-submit the transfer.

Some of the most common reasons for your prior registrar denying the transfer include:

• Not answering their confirmation email in time.
• Not answering their confirmation email in the proper format.
• The domain is expired or otherwise locked due to nonpayment.

 

 

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